Return Merchandise Authority (RMA) does not only subject you to direct profits, but can also make you incur losses if not well conducted. RMA gives customers a chance to conduct several processes such as return functions and product exchange directly in the Magento stores. Apparently, with many situations at hand, many types of merchandise sold online end up being returned or exchange products. And above all, the whole process may get messy due to multiple changes involved in product confirmation and fraud client. Ecommerce business
However, with Magento, you are assured that your entire RMA aspect in your concern will be taken care of; their returns and exchange policies are flexible and pretty simple to suit your business model. Besides, it has many tabled options to ensure your clients are well-taken care of, regardless of the RMA situation they might be in. However, for business efficiency and transparency, there are conditions and policies laid down that customers should comply with in handling of the returns and exchanges so that both parties are satisfied with the product purchased; View top ecommerce platforms
Conditions under which you can return and exchange your products
- Magento gladly accepts any product which may be a part of the order, in case a person purchases multiple products in an order. However, the product to be returned should carry along anything which came along with it at the time of purchase, including gifts and any other component.
- In case of new products on return or exchange, the return or exchange should be done within the first month from the date of purchase. In addition, the new products should be in their original condition, original packaging, and unused. Notably, as a customer, you must take full responsibility for shipping charges on any returned product.
- In case of the damaged/ defective products, you can have it exchanged for the same product only when reported within 1 month from the purchase date. Notably, in order to return the defective items, be sure to include the Return Authorization Form with the merchandise to the return department.
- At some point, customers may feel unsatisfied with the product or for any reason decides to change their mind on the product, Magento offers a 2 week change of mind return, with less restocking fee only under conditions that you notify them within the stipulated time, have a clear proof of the product purchase, and the product is in the original packaging condition.How to Sell My Stuff on Amazon